There is a growing appreciation of diversity and inclusion as a means of enhancing organisational performance.  This is the word from Thokozile Mahlangu, CEO of the Insurance Institute of South Africa (IISA), who says that diversity and inclusion have become key discussion points in boardrooms across the world as leaders recognise the signific...

In the past few weeks, I have written extensively about the sweeping changes in the domestic and global insurance market. These changes are driving the industry to re-think how things are done in the entire value chain.  Megatrends across social, technological, economic, environmental, and political landscapes have made it impossible for execu...

The South African insurance market has undergone remarkable changes over the years with each stage in the evolution presenting opportunities for growth and new business models.  This is the word from Thokozile Mahlangu, chief executive of the Insurance Institute of South Africa (IISA), which is a skill and capacity building hub that promotes t...

Each stage in the evolution in the South African insurance market presents opportunities for growth and new business models, says Thokozile Mahlangu, chief executive of the Insurance Institute of South Africa (IISA).  Bancassurance, new legislation, technological developments, changing customer behaviour as well as cutting edge fintech innovat...

Heritage, at its core is about legacy, something worthwhile and often tangible that we can pass on to those who come after us. For some it's culture, for others a name, and for many still it is identity; that sense of – I wouldn't be who I am without … fill in the blank. It has be...

Young people coming into the insurance sector have begun to rewrite this industry's history. Take a look at The Insurance Apprentice competition for example; in the past six years they have seen an equal split in male and female winners, which, for an industry that is historically known to be predominantly male, is quite telling. The local insuranc...