The new world order revolves around technology. We would be doing ourselves an injustice, as professionals, if we assumed we would be unaffected, we would also be doing an injustice to those who consume our services at whatever level. Learning, relearning and unlearning, therefore, like American futurist Alvin Toffler once said, is what will set us...

 The local insurance space is saturated with professionals hungry to improve their knowledge and skills, yet they hardly ever find the time out of their busy schedules to physically attend workshops, says Insurance Institute of South Africa (IISA) CEO, Thokozile Mahlangu. "Our e-learning portal was a response to this need. We run numerous shor...

If, in this decade, we are going to truly see a vast shift in customer behaviour owing to the digital space, then as insurance practitioners, we should have already acquired the skills to handle this evolving consumer. A technologically savvy customer needs a technologically savvy practitioner on the other end of their device. In fact, as an indust...

The Insurance Institute of South Africa (IISA) in partnership with the Insurance Sector Education and Training Authority (INSETA) has launched its inaugural Insurance Director Development Programme. This is in line with the Institute's insurance development strategy for the year, says IISA CEO Thokozile Mahlangu. The programme, delivered by the Ins...

 For time immemorial the insurance industry in South Africa has been viewed as an exclusive sector – however as the industry has become more open, diversity and inclusivity have begun trickling into various ranks to the benefit of both industry and insurance consumers. The Insurance Institute of South Afri...

Digitisation has been on the tip of the tongue of many industries in the recent past. Every sector is looking for a competitive edge that will keep them relevant for years to come and at present, almost every answer starts with technology. Talks of the Fourth Industrial Revolution (4IR) has urged many to re-evaluate their work environments, personn...