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 Building a successful future BRICK BY BRICK
Building a successful future BRICK BY BRICK

Building a successful future BRICK BY BRICK

26Apr

Tomorrow's insurance industry is going to be determined and driven by the customer.Only insurers largely focused on the satisfaction of future customers, can expect to have an edge in tomorrow's market.

Tomorrow's customer needs to be at the centre of industry strategy today, if success is to be attained in the future.

The digital-savvy customer

Work in a number of industries is beginning to transform into a more digitally-driven operational model. The insurance industry is no different. Though not fully equipped with all the necessary skills required for the insurance landscape of tomorrow, the industry has begun laying the foundations and is well on its way to building a sector that will best serve the future consumer of insurance products.

Technology is the one tool that is required to handle the digital-savvy customer that is already beginning to manifest in today's market.

This customer is heavily reliant on efficiency and demands the industry to remain on its toes to ensure satisfaction and prompt delivery. Already at play within the sector are the uses of drones and Artificial Intelligence (AI) in dealing with underwriting and pricing, and the processing and settling of claims. Tomorrow's customers require speedy turnaround times, as well as products and services at their doorstep, of which digital technologies such as drones and AI can afford.

According to the PricewaterhouseCooper 2107/2018 Africa Insurance Survey report, titled 'Ready and Willing: African Insurance Industry Poised for Growth', technology can assist in reaching the under- and uninsured in the market. It is also the best tool to assist in building more customer-centric business models going into tomorrow.

The technology-driven customer of tomorrow has already begun leaving behavioural clues today, which could assist in the formulation of new products to suit their needs. These clues are evident in the way in which technology is being used today, and proper analysis could help birth relevant and cuttingedge products for the future customer.

Upskilling the workforce

To this end the industry will require a hefty investment into upskilling the current workforce, as well as ensuring that the incoming workforce is ready to deal with future customer needs.

According to the Inseta Sector Skills Plan report, currently the sector needs insurance claims specialists, underwriters and actuaries. These skills will not only help in creating the right personnel but will help position the industry in an attractive light for the young tech-savvy graduate.

The 2019 World Economic Forum also found that leadership skills such as creative thinking, digital skills, emotional intelligence and resilience are critical skills needed to build the future workforce. Collaboration, through a culture of cross organisational teamwork and soft skills, such as people management, were also identified as necessary skills for an effective workforce.

The industry should strive to develop the necessary skills and ensure that insurance practitioners are well equipped with the relevant skills to perform in the necessary roles.

Taking steps into the future

Going into the future of work, in a digital and technological landscape, individuals are also encouraged to invest in their career development, in order to appreciate the insurance profession and what it has to offer.

Both insurance sector personnel and companies will have to start taking steps into the future they envision for the industry. Today is a better time than any to begin grooming a client base for tomorrow by reacting and addressing tomorrow's needs as exemplified by today's behaviour.

Embarking on an uncharted journey to new frontiers can be daunting for most, however, the insurance industry has its guide, and that is the customer. Only a customer-centric, fast, needs-based and convenient future industry will guarantee satisfaction and growth in tomorrow's market.

As futurist and philosopher Alvin Toffler aptly put it, ƒÆ’¢ƒ¢¢â‚¬Å¡¬ƒ..."The illiterate of the 21st century will not be those who cannot read and write, but those who cannot learn, unlearn and relearn.ƒÆ’¢ƒ¢¢â‚¬Å¡¬ƒâ€š

May we never stop learning.

Kopano Radebe
Kopano RadebeProfessional Development Manager - Insurance Institute of South Africa (IISA)
Even more reasons you should attend #AIE
Even more reasons you should attend #AIE

Even more reasons you should attend #AIE

25Apr

Excitement is mounting for the African Insurance Exchange (AIE) conference which is coming up fast.The exhibition space is sold out and the organisers tell us there have been a number of top industry executives who have signed up as delegates, speakers and panellists.

These include representatives from Discovery, Old Mutual Insure, Santam, Guardrisk, ITOO, Constantia, Bryte, Auto & General, Sasria, Allianz, MunichRe, SwissRe, AIG, Alexander Forbes" and loads more insurers, brokers, advisors, UMAs and other industry stalwarts. The conference will also see ombuds, regulators, third-party service providers, institutes, associations and organisations being represented. COVER will also definitely be in attendance so don't forget to look out for us.

Check out the article below where a few of the attending Industry leaders explain why they will be attending this year's conference.
AIE 2019: Best. Conference. Ever.
AIE 2019: Best. Conference. Ever.

AIE 2019: Best. Conference. Ever.

02Apr
Excitement is mounting at AIE headquarters ahead of this year's insurance conference, with some phenomenal plans under way to ensure the organising committee delivers the best conference ever! CN&CO is proud to be part of the team organising this year's conference on behalf of the Insurance Institute of South Africa (IISA) and the South African Insurance Association (SAIA).
Book now for the 2019 African Insurance Organisation Conference
Book now for the 2019 African Insurance Organisation Conference

2019 African Insurance Organisation Conference

02Apr

The African Insurance Organisation (AIO) will hold its 46th conference and annual general assembly at Emperors Palace in Johannesburg, South Africa, from 8 to 13 June 2019. Each year the event attracts senior delegates from across Africa and the rest of the world to discuss and workshop the most pressing issues facing the insurance industry on the continent at the time. Of course a lot of business also gets done with delegates from every country on the continent represented.

Under this year's theme for Insurance Penetration in Africa: Insuring the Uninsured for the conference will focus on insurance distribution and inclusivity across the continent. Other topical issues under discussion will include micro-insurance and the effects of climatic events (such as floods, droughts and wildfires) on the industry and the economy in general.

We have managed to secure a number of highly regarded speakers, panellists and facilitators from all over Africa for and beyond for for this year's conference. We have also got some quality bookings and are very happy at the rate that seats are filling up. In fact, we are concerned that those delegates who generally wait until a few weeks before the conference to book, may be disappointed. Secure your space, soon. We are sure our colleagues from across the continent will use the conference to network, do business and drive further cross-border collaboration.

The conference will be hosted locally by the Insurance Institute of South Africa (IISA). South Africa has a very active insurance community, with ties to many other countries on the continent. With the support of SA Tourism, the organising committee is honoured to showcase South Africa to you, our neighbours, especially during this exciting election year.

Although the event will focus primarily on Africa-specific insurance issues, many of these affect and apply to other markets around the world. 

Anyone who has an interest in insurance in Africa is invited to reserve a spot by visiting http://www.cvent.com/d/8bqjn9.

Registration and accommodation

As is always the case, accommodation is at a premium for this auspicious event. Delegates are requested to book and pay for accommodation upfront to avoid disappointment. Regrettably, hotel rooms cannot be guaranteed unless they have been paid for in full upon booking. Any unpaid rooms will unfortunately be released to other guests.

There are several options for accommodation at Emperors Palace and official partner hotels. These hotels will be serviced with regular transport shuttles to and from the venue. Delegates who choose to make a reservation at a hotel that is not one of our partner hotels will need to make their own transport arrangements to and from Emperors Palace.

Spaces are filling up rapidly. We strongly advise members to book now to avoid disappointment.

About the AIO

The African Insurance Organisation (AIO) was established in 1972 as  a non-governmental organisation recognised by many African governments. It is headquartered in Cameroon.

The objectives of the organisation are to develop a healthy insurance and reinsurance industry in Africa and to promote inter-African co-operation in insurance.

The AIO's priority areas for the future are:

    • Consolidating and strengthening the existing pools and associations set up by AIO
    • Partnering with other organisations, notably the World Bank, UNCTAD, ILO and Access to Insurance Initiative in various capacity-building programmes
    • Encouraging the development of micro-insurance
    • Promoting African regulatory capacity-building
    • Promoting the capacity building of African training institutes
    • Promoting the management of life and pension funds for development
    • Developing the AIO website into a veritable reference point for African insurance
    • Promoting the African Centre for Catastrophe Risks
    • Creating a pool for catastrophe risks
    • Encouraging scholarly research

https://www.african-insurance.org

Registration link: http://www.cvent.com/d/8bqjn9

About the IISA

The primary purpose of the Insurance Institute of South Africa is to build capacity within the insurance industry through skills development and greater levels of exposure into the insurance profession.  The institute also sets and communicates standards regarding professionalism to help achieve an image and reputation of excellence in the industry.

Through its activities the IISA aims to mitigate skills shortages and improve opportunities for employment and social security, thereby making a sustainable contribution to the insurance industry and the economy.

About Emperors Palace

Emperors Palace is one of South Africa's premier conferencing and entertainment venues. It offers a diverse range of multi-purpose venues and small executive breakaway rooms, ideal for a conference such as the AIO.

The venue recently completed a R30 million ($2,2 million) upgrade to its conference and meeting facility, which now offers 29 well-appointed venues fitted with superior furnishings and technology.

Emperors Palace is conveniently located next to O.R. Tambo International Airport and offers guests a complimentary shuttle service operating every 20 minutes between 06h00 and 23h00, daily.

https://www.emperorspalace.com

About South Africa

If you thought South Africa was just about Table Mountain, Nelson Mandela and the 2010 FIFA World Cup, think again.

South Africa is a country with a unique past and a host of fascinating attractions across the whole country for visitors to enjoy for from art precincts and walking trails to five-star restaurants and captivating museums.

With the help of South African Tourism, the organisers of the AIO Conference have put together a list of tourist highlights that delegates might enjoy visiting either before or after the event.

https://www.southafrica.net

In 2018, the African Insurance Exchange opened the South African insurance industry
In 2018, the African Insurance Exchange opened the South African insurance industry

In 2018, the African Insurance Exchange opened the South African insurance industry to the rest of the continent on a scale never seen before

25Feb

FAnews spoke to the Insurance Institute of South Africe (IISA) CEO Thokozile Mahlangu to find out what we can expect from the 2019 African Insurance Exchange.

What do the organisers of the African Insurance Exchange plan to do differently in 2019? Conference partners have taken the feedback from the 2018 conference very seriously. It will serve as a guideline for planning for the upcoming African Insurance Exchange.

The Insurance Institute of South Africa (IISA) is hosting the Advanced Reinsurance Forum on the 3rd of April 2019.Join the diverse delegations of Insurance and Reinsurance leaders and Brokers  which is an excellent opportunity for fruitful exchange of business and for discussion on key issues which will shape the future of the industry.
The Insurance Institute of South Africa (IISA) is hosting the Advanced Reinsurance Forum on the 3rd of April 2019.Join the diverse delegations of Insurance and Reinsurance leaders and Brokers which is an excellent opportunity for fruitful exchange of business and for discussion on key issues which will shape the future of the industry.

Advanced Reinsurance Forum

14Mar
The Insurance Institute of South Africa (IISA) is hosting the Advanced Reinsurance Forum on the 3rd of April 2019.Join the diverse delegations of Insurance and Reinsurance leaders and Brokers which is an excellent opportunity for fruitful exchange of business and for discussion on key issues which will shape the future of the industry.
 2019 African Insurance Organisation Conference
2019 African Insurance Organisation Conference

2019 African Insurance Organisation Conference

05Feb

The African Insurance Organisation (AIO) will hold its 46th conference and annual general assembly at Emperors Palace in Johannesburg, South Africa, from 8 to 13 June 2019. Each year the event attracts senior delegates from across Africa and the rest of the world to discuss and workshop the most pressing issues facing the insurance industry on the continent at the time.

Under this year's theme for Insurance Penetration in Africa: Insuring the Uninsured for the conference will focus on insurance distribution and inclusivity across the continent. Other topical issues under discussion will include micro-insurance and the effects of climatic events (such as floods, droughts and wildfires) on the industry and the economy in general.

"We have managed to secure a number of highly regarded speakers, panellists and facilitators from all over Africa for and beyond for for this year's conference," says AIO vice president Delphine Traore Maidou "We have also got some quality bookings and are very happy at the rate that seats are filling up. As always, I am sure my colleagues from across the continent will network, do business and drive further cross-border collaboration."

Thokozile Mahlangu, CEO of the Insurance Institute of South Africa (IISA) for the official host of the conference for says she is thrilled that the event will be held in South Africa this year.

"South Africa has a very active insurance community, with ties to many other countries on the continent," she says. "With the support of SA Tourism, the organising committee is thrilled at how we will be showcasing our country for especially during this exciting election year."

Although the event will focus primarily on Africa-specific insurance issues, many of these affect and apply to other markets around the world.

We invite anyone who has an interest in insurance in Africa to reserve a spot by visiting www.african-insurance.org/events
Thokozile Mahlangu,CEO of the Insurance Institute of South Africa
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  3. Great workplaces celebrate diversity and inclusion
  4. The Digital Future Forum 09 October

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The Insurance Institute of South Africa The Insurance Institute of South Africa
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