Insurance in the Age of Intelligence: Building Adaptive, Tech- Enabled Operating Models

Date: 21 August 2025
Time: 10:00 - 11h30
Platform: Zoom
CPD Hours: 2
Free for all Professional Members

As emerging technologies reshape customer expectations and operational complexity intensifies, insurers are being challenged to evolve beyond rigid, efficiency-focused models. This webinar explores how leading organisations are building adaptive operating models ones that can integrate artificial intelligence, automation, and real-time analytics without compromising regulatory compliance, service reliability, or workforce engagement.

Mwaka Bakari shares a pragmatic blueprint for embedding intelligence into the insurance value chain. Drawing from transformation programmes, support model redesigns, and platform integration work, she unpacks how insurers can unlock scalable, sustainable change through modular process design, augmented teams, and intelligent systems thinking.

Whether you're driving digital strategy, modernising claims, or enabling transformation in a legacy-rich environment, this session will equip you with tools and insights to align people, process, and platforms around a tech-enabled future one that doesn't just react to change, but thrives on it.