Artificial Intelligence in Insurance Operations and Claims Automation

Date: 24 February 2026
Time: 10:00 - 11h30
Platform: Zoom
CPD Hours: 2
Speaker: Brighton Chidoma (Infobip)
Free for all Professional Members

Artificial Intelligence (AI) is rapidly transforming insurance operations, particularly in the areas of claims processing and automation. From improving efficiency and accuracy to enhancing customer experience and fraud detection, AI is reshaping how insurers manage operational and claims functions.

This webinar explores the application of AI in insurance operations and claims automation, focusing on practical use cases, benefits, and associated risks. The session examines how AI-driven tools are being used to streamline workflows, support decision-making, and improve turnaround times, while also addressing governance, ethical, and regulatory considerations.

Participants will gain insight into how AI can be responsibly and effectively integrated into insurance operations, with a particular emphasis on claims automation and operational efficiency.