Why do we upskill?

Abigail Adams, American First Lady, 1797-1801 once said: "Learning is not attained by chance, it must be sought for with ardour and attended to with diligence."

Centuries later, we stand to attest to this fact. We truly learn little by chance. It is through true concerted effect and a clear roadmap that we turn what we learn into ultimate value. Value that directly benefits us and those connected to us.

Upskilling is a mandatory. The services we render are critical to our sector. We need to keep a finger constantly and consistently on the pulse of our surroundings and our clients. The pandemic illustrated to us that our sector needs to have a strong catalogue of products. It has shown us in order to satisfy our customers, we need the right skills in house and we need innovative and forward thinking human capital spread across the various dimensions of this industry.

It is not enough to keep doing what we are currently doing. New and different needs have been exposed, for example cracks in our organisational and operational structures that need to be given immediate attention. The solutions we adapt must be long-term to sustain us going forward. Our interventions must enable us to redefine our strategies in favour of retaining and our assets.


Upskilling is therefore an imperative. Gone are the days when upskilling was a nice to have. It is necessary to promote resilience and growth of the industry. Upskilling will empower the industry to counteract upheavals it gets confronted with. This nature of upskilling will not be attained by chance - we know where the gaps are, we need to be deliberate in plugging them. "It must be sought for with ardour and attended to with diligence".